Terms and Conditions

Please read these terms and conditions in their entirety prior to ordering goods.

Privacy

Greygate Chemical Products Limited holds information on its customers collected at the time of ordering for the processes of fulfilling the orders made. Customers are also given the opportunity to join a mailing list, this is optional and this can be done when placing an order or through link on the website and all newsletter e-mails sent will include instructions of how to remove yourself from the mailing list. You should note that Greygate Chemical Products Limited will not sell its database of emails to a third party and all data is collected lawfully and in accordance with the Data Protection Act 1998.

Prices

All prices are in UK Pounds Sterling and VAT is added at the current rate. We will try to maintain the price as advertised but we reserve the right to change before you place an order. Orders for outside the EEC will not have VAT charged on order, as appropriate and the import duties will be the responsibility of the purchaser. Product prices in the shopping cart exclude delivery charges. The carriage costs are calculated during the checkout process and are dependent on the size of the order and the destination.

Product Descriptions

Greygate attempt to be as accurate as possible. However, Greygate does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Greygate is not as described, your sole remedy is to return it in unused condition.

Delivery

Greygate aim to process your order as soon as possible. Generally we process orders placed on a working day before 1200hrs on that day. However, during busy periods your order may not be processed until the next working day after it was placed. Average delivery times for ‘in stock’ items are 3-4 business working days from receipt of order.

Where possible we offer an express delivery service with an average delivery time of 1-2 business working days. However, it should be noted that occasionally our couriers experience operational difficulties and therefore this is not a guaranteed service.

Cancellation period

Customers have the right to cancel any order for stock items up to 7 working days after the day the goods were delivered. Cancellation must be given in writing, either by letter or email. The customer is responsible for returning the goods to Greygate at their own expense. Greygate will refund the cost of the goods, including any delivery costs for the order within 30 days of cancellation. The goods must be returned unused, in original packaging and fit for re-sale within 30 days from the cancellation. Failure to return them will mean that the customer is charged for them.

Complaints Procedure

All complaints should be addressed to :

Alternatively you may email sales@greygate.com, or by telephone on +44 (0)1530 839222.

Returns Policy

All returned goods must be returned unused, in original packaging and fit for re-sale. Greygate does not accept any responsibility for paying the costs involved in returning goods to Greygate. The costs incurred in sending unwanted items back to Greygate are the responsibility of the customer. We also advise that proof of postage is obtained as we are not liable for items lost in transit. All Greygate products can be returned to us for an exchange or refund if they meet the above criteria, within 7 days of receipt. If you would like to return an item and it is outside the 7 day period, you have up to three months to send the goods back to us for an exchange. Returned goods are inspected in our Returns Department and replacements, exchanges or refunds are carried out within 7 working days and replacement goods are subject to availability.

Faulty Products

If you believe a product of ours to be faulty from the point of sale you have 3 weeks to reject the product. The item must be in unused condition and with proof that the product has a manufacturing fault that was present at the point of sale. It is our decision as to how we deal with the fault, be it discount off an identical product or in-house repair, the customer will be informed via email or telephone as to our decision.

Delays

The time for completion of our work and completion of orders is given in good faith, but is not guaranteed. Greygate shall not be responsible for any delay unless it arises from our wilful acts or negligence.

Stock Levels

All of our products are offered subject to availability. If for any reason we cannot supply you with any part of your order, we will contact you via email or telephone to advise you. We may need to cancel or refund the item from your order, if funds have been debited, they will be refunded back to the source of payment.

Environmental Policy

It is part of our environmental policy that we may use recycled materials such as used cardboard boxes and bubble wrap for our customers goods packaging.